MICHAEL JENSEN
Boise,ID
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Store Manager
ISLD
Meridian, ID
2024 - Current
- Led daily operations to optimize store performance and enhance customer experience.
- Trained and developed team members to improve service quality and operational efficiency.
- Analyzed sales data to identify trends and implement targeted merchandising strategies.
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Oversaw visual merchandising to create appealing displays that drive sales engagement.
- Implemented employee scheduling practices that improved staff productivity and morale.
Multi-Unit Manager
Pendleton Woolen Mills
Boise, ID
11.2021 - Current
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
STORE, MANAGER
Express Clothing
Boise, ID
01.2012 - 11.2021
- Recruit, Hire & Staff; Ensure new hires have a positive incoming experience
- Workforce Management
- Manage payroll hours to budget; Create/communicate the weekly schedule; Checklists are completed & skill levels are updated
- Coach & Develop; Promote peer-to-peer coaching; Challenge Team; Observe & role play
- Maximize Customer Service Leadership; Model CSL behaviors; Lead CSL performance conversation during the Sales Leadership Communication
- Enforce development activities; Performance Appraisals;
- Associate Relation Skills
- Merchandise Flow
- Loss Prevention
- Manage Controllables
- Policies & Procedures
- Communication
- On-going Sales Education
STORE MANAGER
LANE BRYANT
01.2010 - 01.2012
STORE MANAGER
FINLAY FINE JEWELRY, MACY'S
01.2006 - 01.2010
STORE MANAGER
BUILD A BEAR WORKSHOP
01.2003 - 01.2006
STORE MANAGER
CRACKER BARREL
01.2002 - 01.2003
ASSISTANT MANAGER
SHOPKO
01.1994 - 01.2001
Education
ID Graduated -
Highland Sr. High School, Homes & Gardens Real Estate
Pocatello, Gate City, Logan, UTSkills
- Budget Management
- Brand Management
- Business Administration
- Emergency Response
- Customer Service
- Staff Management
- Cost Control
- Employee Development
- Process Improvement
- Human Resources Management
- Schedule Management
- Fiscal Management
- Onboarding and Orientation
- Hiring and Training
Certification
EXCELLENT CUSTOMER SERVICE SKILLS
VERY PEOPLE ORIENTED
OUTGOING AND A SELF MOTIVATOR
EXCELLENT AT MULTI-TASKING, ORGANIZATION &
PRIORITIZING MY DUTIES
Timeline
Multi-Unit Manager
Pendleton Woolen Mills
11.2021 - Current
STORE, MANAGER
Express Clothing
01.2012 - 11.2021
STORE MANAGER
LANE BRYANT
01.2010 - 01.2012
STORE MANAGER
FINLAY FINE JEWELRY, MACY'S
01.2006 - 01.2010
STORE MANAGER
BUILD A BEAR WORKSHOP
01.2003 - 01.2006
STORE MANAGER
CRACKER BARREL
01.2002 - 01.2003
ASSISTANT MANAGER
SHOPKO
01.1994 - 01.2001
ID Graduated -
Highland Sr. High School, Homes & Gardens Real Estate
Store Manager
ISLD
2024 - Current