Michael Johnson
Elizabethton,TN
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Committed and hardworking General Manager with 30 years of experience directing Pizza food service. Well-rounded leader with talent for supervising employees and boosting sales. Swift problem solver with quick and effective solutions to wide array of issues.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
30
30
years of professional experience
Work History
General Manager of Food Service
Papa Johns
02.2022 - Current
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Motivated staff to perform at peak efficiency and quality.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
General Manager
Dominos's Pizza
09.2019 - 01.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Pizza Hut
02.2009 - 08.2018
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
General Manager
Papa John's Pizza
04.1994 - 01.2009
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Police Science
King University
Bristol, TN05.1992
Skills
- Sales Planning
- Staff Leadership
- Relationship Building
- Ordering Supplies
- Staff Motivation
- Safe Food Handling
- Investigating Complaints
- Delegating Assignments and Tasks
- Recruitment and hiring
- Allergy awareness
- Customer Service
- Food Storage
Accomplishments
In 2013 I won the General Manager of the year for area while at Pizza Hut. That same year my area coach was awarded the Area Coach of the year for the franchise.
Timeline
General Manager of Food Service
Papa Johns
02.2022 - Current
General Manager
Dominos's Pizza
09.2019 - 01.2022
General Manager
Pizza Hut
02.2009 - 08.2018
General Manager
Papa John's Pizza
04.1994 - 01.2009
Bachelor of Arts - Police Science
King University