Michael Kastrinos
Port St Lucie
Summary
Proactive crew leader skilled in training and supporting team members. Known for implementing process improvements that enhance service speed and quality. Ready to leverage expertise in customer service and teamwork to drive business success.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Port Saint Lucie, FL
07.2025 - Current
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Handled cash transactions accurately and balanced registers at shift end.
- Monitored stock levels and communicated needs to management to prevent shortages.
- Adhered to health and safety guidelines while preparing and serving food items.
- Engaged with customers proactively, enhancing their overall dining experience through friendly interactions.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
Wendys Restaurant
Port Saint Lucie, FL
06.2024 - 06.2025
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Grill Operator
Waffle House Restaurant
Port Saint Lucie, FL
05.2024 - 03.2025
- Operated grill station efficiently to prepare high-quality food items during peak hours.
- Maintained cleanliness and organization of cooking area to ensure compliance with health standards.
- Collaborated with team members to streamline food preparation processes and improve service speed.
- Trained new staff on grill operation techniques and safety protocols for optimal performance.
- Implemented cooking techniques that enhanced flavor consistency across menu items, improving customer satisfaction.
- Cleaned and maintained kitchen equipment regularly.
- Resolved customer complaints regarding food quality promptly to uphold restaurant reputation and guest experience.
- Grilled meats and seafood to customer specifications.
- Provided support to crew members through all facets of food preparation and delivery.
- Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.
Registered Nurse
Cleveland Clinic
Port Saint Lucie, FL
05.2022 - 12.2023
- Administered medications and monitored patient vital signs with precision and care.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care plans.
- Educated patients and families on health management, medication adherence, and post-discharge resources.
- Streamlined workflow processes to enhance patient care efficiency and reduce wait times.
- Conducted comprehensive assessments to ensure accurate diagnosis and effective treatment plans.
- Led quality improvement initiatives that enhanced overall patient satisfaction scores in the department.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
Bachelor of Science - Management
Colorado Technical University
Colorado Springs, CO04-2027
Bachelor of Science - Nursing
Molloy College
Rockville Centre, NY12-2013
Bachelor of Arts - Music Business
SUNY, Oneonta
Oneonta, NY05-2003
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Taking orders
- Flexible schedule
- Interactive communication skills
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
- Crew leadership
- Safety
- Performance improvement
- Positive company representation
Timeline
Crew Member
McDonald's Restaurant
07.2025 - Current
Crew Member
Wendys Restaurant
06.2024 - 06.2025
Grill Operator
Waffle House Restaurant
05.2024 - 03.2025
Registered Nurse
Cleveland Clinic
05.2022 - 12.2023
Bachelor of Science - Management
Colorado Technical University
Bachelor of Science - Nursing
Molloy College
Bachelor of Arts - Music Business
SUNY, Oneonta