Michael Keepers
Fort Myers,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager
Blue Landscaping Contracting Group
Naples, FL
06.2021 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
Account Manager
Juniper Landscaping
Fort Myers, FL
08.2015 - 06.2021
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Applied Science - Turf Management
North Carolina State University
Raleigh, NC05.2003
Skills
- Time Management
- Checking Quotes
- Weekly Payroll
- Acquiring New Customers
- Account Management
- Client Meetings
- Upselling
- Customer Satisfaction
Timeline
Account Manager
Blue Landscaping Contracting Group
06.2021 - 08.2023
Account Manager
Juniper Landscaping
08.2015 - 06.2021
Associate of Applied Science - Turf Management
North Carolina State University