Michael Kovalchik
Highland Park,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Dispatcher
Delta Automotive Services
09.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 90 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Tribeca Automotive
05.2018 - 09.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Intern
Edison Police Department
06.2019 - 08.2019
- Sorted and organized files, and reports.
- Supported officers in their daily tasks, and reduced workload burden.
- Assisted officers in logging and cataloging evidence.
- Assisted officers on calls involving any evidence logging or collecting.
Sales Associate
Dicks Sporing Goods
11.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Kohls Department Store
10.2015 - 11.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelors Degree - Law And Justice
Rowan University
Glassboro, NJ05.2020
Associates Degree - Criminal Justice
Middlesex County College
Edison, NJ05.2018
High School Diploma -
Highland Park High School
Highland Park, NJ06.2015
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Decision-Making
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Time Management
- Problem-Solving
Timeline
Dispatcher
Delta Automotive Services
09.2024 - Current
Intern
Edison Police Department
06.2019 - 08.2019
Dispatcher
Tribeca Automotive
05.2018 - 09.2024
Sales Associate
Dicks Sporing Goods
11.2016 - 08.2018
Sales Associate
Kohls Department Store
10.2015 - 11.2016
Bachelors Degree - Law And Justice
Rowan University
Associates Degree - Criminal Justice
Middlesex County College
High School Diploma -
Highland Park High School
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