Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Lilley

Logansport,LA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Associate Manager

Inspire Brands
01.2020 - 08.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within inspire brands.
  • Mentored and supported 15 high school employees to create strong workplace culture.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Remedied issues and conflicts among workers using negotiation and active listening
  • Mentored and supported 20 high school student employees to create strong workplace culture
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Mentored team members to enhance professional development and accountability in workplace
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Monitored security to protect employees, customers and property
  • Developed strategy to increase sales and drive profits
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Stock

Desoto Town And Country
08.2019 - 01.2020
  • Logged daily production, shrink and inventory levels in computer system.
  • Trained stock team in merchandising, storage management and customer service.
  • Coordinated assignments to keep workspaces clean and organized.
  • Supervised stock crew associates in daily replenishment, storage management and merchandising.
  • Maintained effective team member communication
  • Answered customer questions and provided detailed product information
  • Checked and pulled defective or expired products from shelves
  • Organized warehouse and stockroom areas using forklift and pallet jacks
  • Unloaded, sorted and stocked merchandise according to store layout and product placement
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
  • Processed and packaged stock items for customer purchases
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Consistently lifted materials weighing as much as 60lbs pounds

Oil Change Technician

Ford Dealership
03.2019 - 08.2019
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Checked fluids, tires, brakes, and other systems as part of 3 point inspection.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine
  • Kept shop areas neat, clean, and free of safety hazards
  • Checked fluids, tires, brakes, and other systems as part of 3-point inspection
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles
  • Checked fluids, tires, brakes, and other systems as part of 3-point inspection
  • Suggested additional services to customers in order to meet upsell goals
  • Greeted customers and answered questions about oil changes and other services
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety
  • Checked fluids, tires, brakes, and other systems as part of 5 point inspection

Stocker/cashier

Dollar General
01.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Lifted up to 150 pounds at once and used forklift to move heavier loads
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with returns, refunds and resolving transaction issues
  • Answered questions about store policies and addressed customer concerns
  • Upsold additional products and services to customers, increasing revenue
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud
  • Learned duties for various positions and provided backup at key times
  • Worked with floor team and managers to meet wide range of customer needs
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Processed refunds and exchanges in accordance with company policy
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Checked personal identifications during alcohol and tobacco sales
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
  • Set up new sales displays each week with fresh merchandise
  • Greeted customers entering store and responded promptly to customer needs

PM Dishwasher

Big Zachs Place
01.2016 - 02.2017
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
  • Inspected dishwashing equipment and reported issues to supervisor
  • Increased machine efficiency by scraping and pre-washing dishes
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Followed supervisor instructions to complete tasks on time
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents

Education

High School Diploma -

Logansport Highschool La
Logansport, LA
03.2019

Skills

  • Staff Management
  • Budgeting
  • Business planning
  • Recruiting and interviewing
  • Staff supervision
  • Employee scheduling
  • Cost Control
  • Training
  • Consulting

Timeline

Associate Manager

Inspire Brands
01.2020 - 08.2023

Stock

Desoto Town And Country
08.2019 - 01.2020

Oil Change Technician

Ford Dealership
03.2019 - 08.2019

Stocker/cashier

Dollar General
01.2018 - 03.2019

PM Dishwasher

Big Zachs Place
01.2016 - 02.2017

High School Diploma -

Logansport Highschool La

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Michael Lilley