Years of retail experience
Michael Matta
Detroit
Summary
Sales specialist with extensive experience at the Home Depot, excelling in customer service and merchandising. Proven track record in driving business growth through effective merchandising strategies and operations management. Recognized for optimizing inventory processes and fostering high-performing teams, enhancing customer satisfaction and store performance. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for problem-solving abilities with a customer-centered approach, communication skills, and fostering a positive team environment.
Overview
16
16
Work History
Sales Specialist
Home Depot
12.2020 - Current
- Collaborated with cross-functional teams to identify, analyze, and resolve complex order and delivery issues impacting business performance.
- Followed up with customer issues to resolution.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Lumber/Building/Hardware Department Supervisor
Home Depot
04.2017 - 12.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conflict resolution.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Merchandising Execution Manager
Home Depot
01.2014 - 12.2019
- Optimized inventory management by establishing efficient processes for merchandise flow, stocking, and replenishment.
- Spearheaded seasonal floorset changes, coordinating efforts across multiple departments to execute complex transitions efficiently.
- Maximized sales potential by identifying underperforming areas and recommending targeted merchandising solutions.
- Delivered engaging training sessions for staff on best practices in merchandising execution, enhancing overall team performance.
- Enforced adherence to company policies regarding safety regulations by monitoring store/working conditions regularly; maintained clean environments conducive to optimal shopper experiences.
- Conflict resolution.
- Established clear performance metrics for the team, driving accountability and fostering a results-oriented culture within the organization.
- Streamlined communication between store management, associates, and corporate teams to facilitate cohesive merchandising execution across all locations.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Day/Night Merchandising Execution Area Supervisor
Home Depot
01.2010 - 04.2014
- Collaborated with cross-functional teams to develop innovative merchandising solutions.
- Leveraged technology tools to track merchandise and service performance metrics for continuous improvement efforts.
- Partnered with store managers to address specific needs or challenges unique to their locations while aligning overall company objectives.
- Oversaw daily operations of the merchandising team, maintaining high performance standards.
- Conflict resolution.
- Promoted a positive work environment, fostering teamwork and open communication among staff members.
- Provided constructive feedback to team members on their performance, supporting professional development goals.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Merchandising Execution Associate
Home Depot
12.2009 - 01.2014
- Managed inventory effectively, reducing stock discrepancies and minimizing shrinkage losses.
- Developed creative visual displays that captured customer interest and showcased key product features effectively.
- Optimized store layout for improved customer experience and increased revenue generation.
- Trained new team members on merchandising best practices, improving overall team performance and efficiency.
- Increased sales by implementing strategic merchandising plans and executing timely product placements.
Sales Associate
Home Depot
04.2009 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
GED -
Hazel Park Adult Education
Hazel Park04-1991
Skills
- Customer service
- Problem-solving
- Conflict resolution
- Merchandising operations and strategy
- Operations management
- Effective leader
- Process and procedure development
- Effective workflow management
Accomplishments
- Managed team of 23 staff members.
- Supervised team of 9 staff members.
Timeline
Sales Specialist
Home Depot
12.2020 - Current
Lumber/Building/Hardware Department Supervisor
Home Depot
04.2017 - 12.2020
Merchandising Execution Manager
Home Depot
01.2014 - 12.2019
Day/Night Merchandising Execution Area Supervisor
Home Depot
01.2010 - 04.2014
Merchandising Execution Associate
Home Depot
12.2009 - 01.2014
Sales Associate
Home Depot
04.2009 - 12.2009
GED -
Hazel Park Adult Education
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