Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Monaghan

Coatesville,PA

Summary

Motivated Shift Supervisor experienced in retail environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 4 years of experience to improve operations.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS
Coatesville , PA
11.2021 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered successful training to more than 10 employees during 8 month tenure, educating on successful work processes and productivity strategies.

Back Room Associate

Ross Dress For Less
Los Angeles , CA
09.2019 - 06.2020
  • Received incoming merchandise and stored in correct stock locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Kept work areas neat, clean and free from debris.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Greeted store customers and discussed needs.

Front End Coordinator

TJ Maxx, TJX Companies
Exton, Pennsylvania
10.2016 - 07.2019
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Engaged customers by offering to help find needed merchandise.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Monitored cash drawers for 8 checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Education

High School Diploma -

Coatesville Area Senior High School
Coatesville, PA
06.2018

Skills

  • Hospitality Management
  • Constructive Feedback
  • Employee Coaching and Motivation
  • Cash Register Operations
  • Job Assignments
  • Money Transfers
  • Corrective Actions

Timeline

Shift Supervisor

CVS
11.2021 - 07.2022

Back Room Associate

Ross Dress For Less
09.2019 - 06.2020

Front End Coordinator

TJ Maxx, TJX Companies
10.2016 - 07.2019

High School Diploma -

Coatesville Area Senior High School

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Michael Monaghan