Michael Morales
Paterson,NJ
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dicks Sporting Goods. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining high standards of cleanliness, consistently achieving sales targets while fostering a positive work environment. Flexible and dedicated to delivering exceptional service.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
Work History
Crew Member
Dicks Sporting Goods
03.2025 - Current
- Used proper sizing and fit guidelines to provide best experience for customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Suggested additional purchases to customers and directed to store locations.
Crew Member
Chic-Fil-A
08.2023 - 03.2024
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Crew Member
AMC Theaters
06.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Information Technology
Montclair State University
Montclair, NJ05-2028
High School Diploma -
Eastside High School
Paterson, NJ06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Self-discipline
- Flexible schedule
Timeline
Crew Member
Dicks Sporting Goods
03.2025 - Current
Crew Member
Chic-Fil-A
08.2023 - 03.2024
Crew Member
AMC Theaters
06.2021 - 07.2022
No Degree - Information Technology
Montclair State University
High School Diploma -
Eastside High School
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