Michael Morales
Paterson,New Jersey
Summary
Dedicated retail professional skilled in customer engagement and cash handling, fostering high customer satisfaction. Expertise in hospitality service enhances team efficiency and support. Strong communicator adept at addressing routine needs and special challenges. Knowledgeable about fashion trends, committed to creating welcoming experiences for customers.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dicks Sporing Goods
Wayne, New Jersey
03.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance store presentation.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Stocked shelves and replenished inventory to maintain optimal product availability.
Crew Member
Chick Fil A
Wayne, New Jersey
08.2023 - 04.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Crew Member
AMC Theaters
Paramus, New Jersey
06.2022 - 07.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Crew Member
Jersey Mike's
Totowa, New Jersey
12.2021 - 02.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Provided customer feedback to management.
Education
High School Diploma -
Eastside High School
Paterson, NJ06-2024
Bachelor of Science - Information Technology
Montclair State University
MontclairSkills
- Retail sales
- Customer Service
- Customer Engagement
- Cash Handling
- Inventory management
- Supply management
- Flexible Schedule
- Teamwork and collaboration
- Hospitality expertise
- Teamwork and collaboration
Timeline
Retail Sales Associate
Dicks Sporing Goods
03.2025 - Current
Crew Member
Chick Fil A
08.2023 - 04.2024
Crew Member
AMC Theaters
06.2022 - 07.2023
Crew Member
Jersey Mike's
12.2021 - 02.2022
High School Diploma -
Eastside High School
Bachelor of Science - Information Technology
Montclair State University