Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Murray

Manvel

Summary

Proficient Assistant Manager at Baskin Robbins with extensive experience in leadership and customer service. Demonstrated ability to manage teams effectively while ensuring high-quality service delivery. Knowledgeable in menu options and adept at communicating seasonal changes to customers.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Baskin Robbins Ice Cream
Pearland
03.2024 - Current
  • Assisted in managing daily operations of ice cream shop.
  • Trained and supervised team members on customer service standards.
  • Handled inventory management and restocked supplies as needed.
  • Implemented promotional displays to enhance product visibility.
  • Ensured compliance with health and safety regulations consistently.
  • Coordinated employee schedules to ensure optimal staffing coverage.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Cypress Lakes High School
Katy, TX
05-2023

Science

Lone Star College
Houston, TX

Skills

  • Employee training
  • Inventory management
  • Leadership development
  • Time management
  • Customer service and satisfaction
  • Closing oversight
  • Money handling

Timeline

Assistant Manager

Baskin Robbins Ice Cream
03.2024 - Current

High School Diploma -

Cypress Lakes High School

Science

Lone Star College

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