Summary
Overview
Work History
Education
Skills
Timeline
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Michael Piazza

Chicago,IL

Summary

Experienced and motivated Department Supervisor with 18-year background independently managing seasonal and specialty departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

Overview

18
18
years of professional experience

Work History

Department Supervisor

The Home Depot
Evanston, IL
03.2004 - Current
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 15-20 employees, delegated tasks and held each employee accountable for completing assignments.
  • Trained 10 (seasonal) new employees on overall company and department specific policies and procedures on a yearly basis

Education

Bachelor of Science - Psychology

Western Illinois University
Macomb, IL
05.1985

Skills

  • Customer Service
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Merchandise Promotion and Display
  • Staff Hiring and Retention
  • Scheduling and Coordinating
  • Returns and Refunds
  • Department Resets
  • POS Systems Operations
  • Handling Complaints and Inquiries
  • Training and Development

Timeline

Department Supervisor

The Home Depot
03.2004 - Current

Bachelor of Science - Psychology

Western Illinois University

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Michael Piazza