Michael Romano
Berkeley Heights
Summary
Innovative leader with a strong background in operational management and budget development. Adept at fostering team collaboration and enhancing service delivery, committed to driving business growth through strategic planning and effective communication.
Overview
14
14
years of professional experience
Work History
General Manager
Delicious Heights
Berkeley Heights
03.2012 - Current
- Managed daily operations to ensure efficient service and high guest satisfaction.
- Developed budgets and financial plans to align with business goals and objectives.
- Enhanced customer experience by addressing feedback and implementing improvements.
- Led staff meetings to communicate updates, expectations, and performance goals.
- Fostered a positive work environment through effective team leadership and support.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw staff training programs to enhance team performance and service quality.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Coordinated marketing initiatives to promote restaurant events and special offerings.
- Monitored financial performance, identifying areas for cost savings and revenue growth.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Oversaw product development initiatives from concept through completion stages.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
Associate of Business Administration - Business
Raritan Valley Community College
Somerville, NJ05-2015
Skills
- Operational management
- Budget management
- Revenue management
- Inventory management
- Sales forecasting
- Marketing strategy
- Customer relationship management
- Vendor management
- Resource optimization
- Strategic planning
- Team training
- Conflict resolution
Timeline
General Manager
Delicious Heights
03.2012 - Current
Associate of Business Administration - Business
Raritan Valley Community College