Michael Santangelo
Flower Mound,TX
Summary
An ambitious individual that is hardworking and friendly. Excellence in areas such as customer service and guest relations. Remarkable skills in conflict resolution and critical thinking. Eager to learn all aspects of any task given. Competitive, Punctual, Technically-savvy are all adjectives used to describe Michael Santangelo.
Overview
3
3
years of professional experience
Work History
Front Desk Administrator
BirthPointe
Flower Mound, TX
10.2022 - Current
- Greeted customers and answered inquiries in a friendly manner.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
Guest Experience Specialist
The Escape Game
Grapevine, TX
09.2021 - 04.2022
- Greeted guests upon arrival and made them feel welcome while they waited for their experience.
- Made sales, took payment, and got people in the door while at the front of the store.
- Conducted surveys to gauge guest satisfaction levels with services and amenities.
Education
High School Diploma -
Flower Mound High School
Flower Mound, TX05-2022
Skills
- Scheduling Coordination
- Reception Area Maintenance
- Guest check-in and check-out
- Cash Handling
- Problem-solving skills
- Conflict Management
- Guest Relations
- Staff Supervision
Timeline
Front Desk Administrator
BirthPointe
10.2022 - Current
Guest Experience Specialist
The Escape Game
09.2021 - 04.2022
High School Diploma -
Flower Mound High School
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