Michael Schilling
Middleton
Summary
Strong leader with a proven track record at Red Rock Saloon, excelling in operational management and team building. Grew profitability significantly through strategic budgeting ideas and innovative marketing strategies. Skilled in problem solving and vendor relationships, driving significant business growth while fostering and maintaining a long term high-performing culture.
Overview
12
12
years of professional experience
Work History
General Manager
Red Rock Saloon
09.2017 - 10.2025
- Led daily operations, helping create an environment where customers, partners, and employees all thrived.
- Oversaw staff recruitment, hiring, training, along with performance evaluations and any necessary dismissals to build a high-performing and efficient team.
- Developed and implemented operational policies that improved workflow efficiency and productivity.
- Oversaw budgeting and financial management, optimizing resource allocation for profitability.
- Assisted with marketing and social media campaigns to enhance existing customer experience and attract new customers.
- Analyzed customer feedback to identify areas for improvement, driving service enhancements.
- Built and maintained relationships with vendors, negotiating contracts to ensure cost-effective procurement of supplies.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Built several management teams throughout my tenure to maximize stability and long term growth.
- Oversaw weekly scheduling and biweekly payroll operations.
- Created, built, organized, and oversaw several annual large scale events.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory levels and overall cashflow.
- Observed employee's individual strengths and weaknesses and oversaw training programs to both improve weaknesses and highlight strengths.
Bar Manager
Red Rock Saloon
09.2016 - 09.2017
- Developed and implemented innovative drink menus, enhancing guest experience and engagement.
- Oversaw daily bar operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff on cocktail preparation, customer service, and compliance with health regulations.
Barback/Night Security Guard
Red Rock Saloon
01.2015 - 09.2016
- Assisted bartenders in preparing drinks and maintaining bar cleanliness.
- Stocked and organized supplies to ensure efficient service during peak hours.
- Trained new barbacks on operational procedures and best practices for efficiency.
- Collaborated with management to streamline processes, reducing wait times for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Cook
Chaser's Bar and Grill
07.2013 - 03.2015
- Prepared diverse menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen area to ensure compliance with health regulations.
Education
High School Diploma -
Middleton High School
Middleton, WINo Degree - Liberal Arts And Sciences
Edgewood College
Madison, WINo Degree - Business
Madison Area Technical College
Madison, WISkills
- Effective Leader and team builder
- Problem resolution
- Operations management
- Efficient multi-tasker
- Staff management
- Customer relations
- Relationship building
- Employee scheduling
- Administrative skills
- P&L management
- Vendor relationships
- Project management
- Operations oversight
- Sales and marketing expertise
Timeline
General Manager
Red Rock Saloon
09.2017 - 10.2025
Bar Manager
Red Rock Saloon
09.2016 - 09.2017
Barback/Night Security Guard
Red Rock Saloon
01.2015 - 09.2016
Cook
Chaser's Bar and Grill
07.2013 - 03.2015
High School Diploma -
Middleton High School
No Degree - Liberal Arts And Sciences
Edgewood College
No Degree - Business
Madison Area Technical College