MICHAEL SEIFE

AS OF AUGUST 18TH, 2025

• Greet customers in person and over the phone, creating a welcoming experience.
• Assist clients with billing questions, payment processing, policy document requests, and claim status updates.
• Schedule appointments and follow up with customers on behalf of licensed agents.
• Maintain and update customer records in the agency management system.
• Handle administrative tasks such as filing, scanning, data entry, and office correspondence.
• Assist with agency marketing efforts, such as sending out reminders, newsletters, or promotional materials.
• Identify customer needs and refer them to licensed agents for product explanations, coverage discussions, and policy changes.
• Provide general support to ensure the agency runs efficiently and effectively.

• Provided top-notch customer service in assisting customers with dropoff and pickup orders, including both walk-in and drive-thru interactions
• Managed front counter including handling transaction payments, mediating conflicts and resolving service issues by identifying customer needs and negotiating outcomes that align with company policies and customer satisfaction
• Utilized tech-savvy expertise to create, track, and manage customer orders through computer programming system
• Sorted, tagged, pre-treated, and organized garments for cleaning; ensured accurate processing through rack-scanning, maintained quality standards, and supported efficient workflow through cleanliness and attention to detail.
• Provided exceptional support to management, assisting in daily operations and decision-making processes.
• Created a positive work environment for staff members, promoting teamwork and employee morale.