Michael Smith
Oklahoma City
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
18
18
years of professional experience
1996
1996
years of post-secondary education
Work History
Logistics Specialist
Land Run Logistics
Oklahoma City
10.2015 - Current
- Coordinated shipments to ensure timely deliveries across multiple locations.
- Monitored inventory levels to maintain optimal stock for operations.
- Communicated with vendors to resolve shipping discrepancies and delays.
- Delivered packages promptly across designated routes.
- Maintained accurate logs of deliveries and pickups.
- Communicated effectively with dispatch for route adjustments.
- Ensured vehicle compliance with safety regulations and maintenance standards.
- Assisted customers with package inquiries and delivery status updates.
- Managed time efficiently to meet strict delivery deadlines.
- Collaborated with team members to streamline delivery processes.
- Adapted to changing schedules and traffic conditions effectively.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered items to residential addresses within specified time frames.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Responded quickly to emergency situations requiring immediate action.
- Quickly responded to customer inquiries to improve business relationships.
- Assessed size, weight, and special handling requirements of each package.
- Picked up medical specimens from local care providers for delivery to laboratory.
Rental Sales Agent
Avis Budget Group
Oklahoma City
03.2009 - 10.2015
- Assisted customers with vehicle selections and rental agreements.
- Explained rental policies and procedures to enhance customer understanding.
- Processed payments and managed transactions efficiently at the rental counter.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to enhance customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Business to Business Manager
OfficeMax
Norman
02.2008 - 03.2012
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Capitol Hill High School
Oklahoma City, OkSome College (No Degree) - Business
Mid America University
Oklahoma City, OKSkills
- Shipment coordination
- Inventory management
- Vendor communication
- Delivery logistics
Timeline
Logistics Specialist
Land Run Logistics
10.2015 - Current
Rental Sales Agent
Avis Budget Group
03.2009 - 10.2015
Business to Business Manager
OfficeMax
02.2008 - 03.2012
Capitol Hill High School
Some College (No Degree) - Business
Mid America University