Michael Theisen
Henderson,CO
Summary
Detail-oriented professional with a strong background in service and emergency response. Known for effective communication and flexibility, consistently improving customer experiences and supporting team success in high-pressure situations. Committed to driving quality outcomes in every role.
Overview
8
8
years of professional experience
Work History
Service Technician
CS Home Solutions
Denver, Colorado
2022.10 - Current
- Collaborated with team members to diagnose complex service issues, enhancing repair turnaround times.
- Maintained accurate daily records for service calls and repair work, ensuring accountability and efficiency.
- Improved customer satisfaction through clear communication and strong problem-solving.
- Developed estimates for customers based on service needs, facilitating informed decision-making.
Emergency Medical Technician
Falck Rocky Mountain
Aurora, Colorado
2020.03 - 2022.05
- Administered basic life support and first aid to stabilize patients in crisis.
- Maintained composure during emergency situations.
- Facilitated training drills to enhance response skills and improve team coordination.
- Documented patient care details to ensure accurate medical records.
Server
Red Robin
Westminster, Colorado
2019.01 - 2020.02
- Delivered exceptional customer service in a busy dining environment.
- Delivered attentive service to maximize guest satisfaction during dining.
- Resolved customer concerns swiftly to enhance the overall dining experience.
- Processed cash payments accurately while adhering to company cash-handling procedures.
Education
High School Diploma -
Pomona High School
Arvada, CO2018-05
Some College (No Degree) - General Studies
Metropolitan State University of Denver
Denver, COSome College (No Degree) - Emergency Medicine and Brewing Sciences
Front Range Community College
Westminster, COSkills
- Technical diagnostics
- Quality assurance
- Technical documentation
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability
- Verbal and written communication
- Work with minimal supervision
Affiliations
- Big Brother Big Sister Denver
Timeline
Service Technician
CS Home Solutions
2022.10 - Current
Emergency Medical Technician
Falck Rocky Mountain
2020.03 - 2022.05
Server
Red Robin
2019.01 - 2020.02
High School Diploma -
Pomona High School
Some College (No Degree) - General Studies
Metropolitan State University of Denver
Some College (No Degree) - Emergency Medicine and Brewing Sciences
Front Range Community College