Summary
Overview
Work History
Education
Skills
Timeline
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Michael Thompson

Cleveland,OH

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

5
5
years of professional experience

Work History

General Manager

TOCA Football
11.2023 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Browns Fit
03.2023 - 10.2023
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.

Store Manager

Vitamin Shoppe
12.2019 - 03.2023
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
  • Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.

Education

Bachelor of Arts - Exercise Science

McDaniel College
Westminster, MD
05-2018

Skills

  • Sales
  • Training and coaching
  • Schedule management
  • Profit and loss accountability
  • Customer relations
  • Efficient multi-tasker

Timeline

General Manager

TOCA Football
11.2023 - Current

General Manager

Browns Fit
03.2023 - 10.2023

Store Manager

Vitamin Shoppe
12.2019 - 03.2023

Bachelor of Arts - Exercise Science

McDaniel College

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Michael Thompson