Michael Trujillo
Fate,USA
Summary
Achieved improved mobile device performance by implementing effective troubleshooting strategies and customer training programs. Enhanced operational efficiency by managing inventory and resolving technical issues promptly. Elevated customer experiences through proactive problem-solving and collaborative efforts with team members.
Overview
13
13
years of professional experience
Work History
Mobile Expert
Verizon
Rockwall, TX
08.2024 - Current
- Executed installation and configuration of mobile devices to guarantee optimal performance.
- Diagnosed and resolved hardware and software issues to enhance device reliability.
- Executed comprehensive testing of mobile applications and systems to uphold quality standards.
- Facilitated collaboration among cross-functional teams to align mobile solutions with strategic business objectives.
- Educated customers on device features and best practices to enhance user engagement.
- Streamlined processing of device returns and exchanges to ensure inventory accuracy.
- Configured personalized mobile device settings to support user accessibility and elevate customer satisfaction with Verizon services.
- Facilitated onboarding and training programs for new employees.
Mobile Expert Manager
Best Buy
San Antonio
07.2018 - 08.2024
- Optimized mobile device deployment processes to enhance system reliability and improve team responsiveness to technical challenges.
- Facilitated targeted mobile device training sessions to enhance team expertise and elevate customer satisfaction scores.
- Managed inventory accuracy and organized product displays to enhance customer purchasing experiences.
- Collected and analyzed feedback from employee-customer interactions to inform development training and coaching sessions.
- Oversaw mobile device return and exchange operations, ensuring precise processing and adherence to company policies.
- Resolved complex customer inquiries regarding mobile device compatibility to enhance service accuracy.
Appliance Associate
Best Buy
San Antonio, TX
10.2017 - 07.2018
- Managed efficient processing of appliance returns to ensure precise inventory records and facilitate seamless store functionality.
- Executed appliance installations adhering to safety standards, ensuring reliable home setups.
- Coordinated with delivery teams to enhance customer satisfaction through reliable service delivery.
- Performed detailed evaluations of returned appliances to ensure product quality and minimize warranty claims.
- Optimized inventory arrangement on sales floor to improve overall shopping experience.
- Managed appliance display areas to create an engaging shopping environment and stimulate customer interest.
Sales Associate
AT&T Wireless
El Paso, TX
06.2013 - 09.2017
- Oversaw mobile expert team operations to enhance customer service efficiency.
- Developed and implemented quality standards and compliance protocols to ensure consistent service delivery.
- Facilitated cross-functional collaboration to enhance workflow efficiency and minimize downtime in mobile device troubleshooting and repair.
- Prioritized resource allocation and training initiatives to elevate team expertise and support continuous professional development.
- Implemented performance tracking systems to monitor service metrics, driving accountability and improving overall team productivity.
- Monitored daily sales trends to adjust mobile promotions effectively, increasing customer engagement and boosting overall store revenue.
Education
NURSING - ASSOCIATE'S DEGREE
San Antonio College
San Antonio, TXSkills
- Customer service
- Sales strategies
- Product knowledge
- Inventory management
- Technical troubleshooting
- Efficient operations
- Team leadership
- Performance tracking
Timeline
Mobile Expert
Verizon
08.2024 - Current
Mobile Expert Manager
Best Buy
07.2018 - 08.2024
Appliance Associate
Best Buy
10.2017 - 07.2018
Sales Associate
AT&T Wireless
06.2013 - 09.2017
NURSING - ASSOCIATE'S DEGREE
San Antonio College