Michael VARGAS
Dunkin
West Creek,NJ
6
years of professional experience
I have built a strong foundation in team leadership, real-time problem solving, and high-volume daily operations over the past five years at Applegreen, including two years as supervisor.
Continues automotive technology studies at Ocean County Vocational Technical School while preparing for ASE certification and pursuing long-standing passion for cars.
I bring strong problem solving, Teamwork, Reliability, and attention to details in a fast paced work Environment
Work History
Crew Member
1 Year 1 Month- Delivered prompt customer service while handling questions, requests, and order changes.
- Operated POS system to accurately process orders, payments, and customer transactions, enhancing overall customer experience.
- Prepared beverages and food items according to Dunkin recipes and quality standards.
- Maintained clean workstations, dining areas, and equipment, ensuring compliance with food safety standards and promoting a safe dining environment.
- Assisted customers at front counter and drive-thru, facilitating efficient service and contributing to customer satisfaction.
- Managed customer orders by taking requests, preparing meals, and handling payment transactions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
Supervisor
2 Years- Supervised front-of-house and kitchen teams to maintain fast, accurate service during busy shifts.
- Coordinated shift assignments to optimize labor distribution and enhance team efficiency.
- Monitored drive-thru, dining room, and prep operations to support smooth workflow.
- Trained crew members on food safety, cash handling, and guest service standards to ensure compliance and elevate customer satisfaction.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Verified register accuracy, cash control, and daily closing procedures.
- Supported inventory checks, food prep, and product rotation to minimize waste and maintain quality standards.
Crew Member
2 Years 7 Months- Greeted guests promptly and provided courteous service at the front counter and drive-thru.
- Processed cash, card, and mobile payments accurately while balancing register transactions to maintain financial integrity.
- Processed customer orders accurately using POS system and handheld payment methods.
- Communicated order details clearly to kitchen staff to support timely meal preparation.
- Resolved customer concerns quickly while maintaining professional service standards.
- Cultivated relationships with customers to foster loyalty and encourage repeat business.
- Organized stock and tracked inventory levels, contributing to reduced stock discrepancies.
Education
GED
Skills
Customer service
Inventory management
Multitasking and organization
Problem-solving
Teamwork and collaboration
Time management
Clear communication
Cash handling
Timeline
Crew Member
Dunkin
09.2025 - 10.2026Read More
Supervisor
Burger King
05.2023 - 05.2025Read More
Crew Member
Burger King
10.2020 - 05.2023Read More
Ocean County College
GED
Read More