Michael Walks
Lakewood,CO
Summary
Motivated individual with extensive experience in customer service and sales, with a previous focus on the food service industry. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
Inside Sales Representative
Fiero Automation
09.2014 - 05.2023
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Managed approximately 200 customer accounts.
- Consulted with businesses to supply accurate product and service information
- Created and managed purchase orders with our various manufacturers
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales
General Manager
Jimmy John’s
04.2012 - 09.2014
- Developed and implemented strategies to increase sales and profitability, resulting in an increase of 15% store sales
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Lone Star Steakhouse
06.2007 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managing Partner
The Minturn Saloon
11.1995 - 05.2007
- Oversaw the purchase and remodel of Denver location while still providing support for the Minturn branch.
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
Education
Business Administration And Management
North Dakota State University
Fargo, ND05.1991
Skills
- Product and Service Sales
- Customer Relationship Management
- Customer Service and Assistance
- Territory Management
- Database Management
- Purchasing for Manufacturing
- Vendor Negotiations
- Superior organizational skills
Languages
English
Spanish
Limited Working
Timeline
Inside Sales Representative
Fiero Automation
09.2014 - 05.2023
General Manager
Jimmy John’s
04.2012 - 09.2014
Assistant Manager
Lone Star Steakhouse
06.2007 - 04.2012
Managing Partner
The Minturn Saloon
11.1995 - 05.2007
Business Administration And Management
North Dakota State University
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