Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Warren

Fullerton,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of clients and individuals with many different backgrounds,. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Program Manager

Resurgence Behavioral Health
Costa Mesa/Riverside
09.2022 - 08.2024
  • Monitored and improved efficiency of processes, team performance, and client service.
  • Supported accident investigations and prepared related paperwork.
  • Directed operations staff by providing guidance, training, and support in order to meet clients needs
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Managed scheduling, training and inventory control.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.

Group Facilitator

Resurgence Behavioral Health
Costa Mesa, CA
02.2022 - 08.2024
  • Developed and implemented group activities to encourage and develop communication skills.
  • Conducted group meetings to discuss progress, ideas and challenges faced by clients
  • Analyzed feedback from participants to identify areas for improvement and growth opportunities.
  • Created an environment that is conducive to open dialogue between all clients of the group.
  • Encouraged participation from all members through effective facilitation techniques.
  • Supported individuals within the group who were struggling emotionally or psychologically.
  • Developed strategies for overcoming obstacles that hindered progress within the group.

Group documentation

Encourage clients to achieve their true potential and believe within themselves

Manager of Operations

Beverly Hills healthcare/High Hopes
Orange, CA
08.2023 - 05.2024
  • Developed and implemented operational policies and procedures to ensure efficient operations.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Provided leadership and direction to staff members to ensure successful treatment of clients
  • Oversaw inventory management activities including ordering supplies as needed.
  • Managed day-to-day operations while ensuring high levels of client care
  • Group facilitator/driver
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • maintain daily operations for success for clients as well as staff
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Engaged with existing and potential clients to gain insight into needs.

Behavioral Healthcare Technician

Resurgence Behavioral Health
Costa Mesa, CA
09.2021 - 09.2022
  • Performed patient assessments, including vital signs
  • Maintained accurate records of patient care services provided.
  • Collected specimens for testing purposes such as urine samples
  • Provided emotional support to patients during treatment process.
  • Prepared rooms for incoming patients
  • Ordered medical supplies from vendors when necessary.
  • Recorded patient vital signs, documenting information into Kipu medical charts.
  • Responded quickly and with deep care for patients to build trust and rapport.
  • Conducting 15-30 minute rounds on clients
  • As well as facilitating groups

Education

High School Diploma -

Buena Park High School
Buena Park, CA
06-2006

Some College (No Degree) - Drug And Alcohol Studies

Cypress College
Cypress, CA

Skills

  • Customer Service
  • Team Development
  • Program performance analysis
  • Operations Management
  • Data Analysis
  • Critical Thinking
  • Community Outreach
  • Individual Instruction
  • Decision-Making
  • Training and Development
  • Attention to Detail
  • Team Leadership
  • Flexible and Adaptable
  • Team training and development
  • Event Planning and Execution
  • Team Management
  • Program Leadership

Timeline

Manager of Operations

Beverly Hills healthcare/High Hopes
08.2023 - 05.2024

Program Manager

Resurgence Behavioral Health
09.2022 - 08.2024

Group Facilitator

Resurgence Behavioral Health
02.2022 - 08.2024

Behavioral Healthcare Technician

Resurgence Behavioral Health
09.2021 - 09.2022

High School Diploma -

Buena Park High School

Some College (No Degree) - Drug And Alcohol Studies

Cypress College
Michael Warren