Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of clients and individuals with many different backgrounds,. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Program Manager
Resurgence Behavioral Health
Costa Mesa/Riverside
09.2022 - 08.2024
Monitored and improved efficiency of processes, team performance, and client service.
Supported accident investigations and prepared related paperwork.
Directed operations staff by providing guidance, training, and support in order to meet clients needs
Maintained accurate inventory records to track stock levels and minimize costs.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Managed scheduling, training and inventory control.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted employee observations and documented findings.
Group Facilitator
Resurgence Behavioral Health
Costa Mesa, CA
02.2022 - 08.2024
Developed and implemented group activities to encourage and develop communication skills.
Conducted group meetings to discuss progress, ideas and challenges faced by clients
Analyzed feedback from participants to identify areas for improvement and growth opportunities.
Created an environment that is conducive to open dialogue between all clients of the group.
Encouraged participation from all members through effective facilitation techniques.
Supported individuals within the group who were struggling emotionally or psychologically.
Developed strategies for overcoming obstacles that hindered progress within the group.
Group documentation
Encourage clients to achieve their true potential and believe within themselves
Manager of Operations
Beverly Hills healthcare/High Hopes
Orange, CA
08.2023 - 05.2024
Developed and implemented operational policies and procedures to ensure efficient operations.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Provided leadership and direction to staff members to ensure successful treatment of clients
Oversaw inventory management activities including ordering supplies as needed.
Managed day-to-day operations while ensuring high levels of client care
Group facilitator/driver
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
maintain daily operations for success for clients as well as staff
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Hired and onboarded team members to meet immediate and expected demand.
Engaged with existing and potential clients to gain insight into needs.
Behavioral Healthcare Technician
Resurgence Behavioral Health
Costa Mesa, CA
09.2021 - 09.2022
Performed patient assessments, including vital signs
Maintained accurate records of patient care services provided.
Collected specimens for testing purposes such as urine samples
Provided emotional support to patients during treatment process.
Prepared rooms for incoming patients
Ordered medical supplies from vendors when necessary.
Recorded patient vital signs, documenting information into Kipu medical charts.
Responded quickly and with deep care for patients to build trust and rapport.
Conducting 15-30 minute rounds on clients
As well as facilitating groups
Education
High School Diploma -
Buena Park High School
Buena Park, CA
06-2006
Some College (No Degree) - Drug And Alcohol Studies
Cypress College
Cypress, CA
Skills
Customer Service
Team Development
Program performance analysis
Operations Management
Data Analysis
Critical Thinking
Community Outreach
Individual Instruction
Decision-Making
Training and Development
Attention to Detail
Team Leadership
Flexible and Adaptable
Team training and development
Event Planning and Execution
Team Management
Program Leadership
Timeline
Manager of Operations
Beverly Hills healthcare/High Hopes
08.2023 - 05.2024
Program Manager
Resurgence Behavioral Health
09.2022 - 08.2024
Group Facilitator
Resurgence Behavioral Health
02.2022 - 08.2024
Behavioral Healthcare Technician
Resurgence Behavioral Health
09.2021 - 09.2022
High School Diploma -
Buena Park High School
Some College (No Degree) - Drug And Alcohol Studies
Cypress College
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JARED GAETAJARED GAETA
Assistant Program Director at Resurgence Behavioral HealthAssistant Program Director at Resurgence Behavioral Health