Michaela Boggan
High Point,NC
Summary
Seeking Customer Service role with 4 years of experience in customer-facing positions. Skilled in POS systems, order fulfillment, and up-selling; adept at resolving customer complaints and ensuring satisfaction. Proven track record in payment processing, food safety, and maintaining friendly customer relations.
Overview
5
5
years of professional experience
Work History
Crew Member
Panda Express
High Point, NC
07.2023 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Assistant Manager
Duck Donuts
High Point, NC
02.2021 - 07.2023
- Manages point-of-sale operations, ensuring accurate handling of payments across multiple platforms, including cash, credit, and mobile transactions
- Executes opening and closing procedures, including keyholding responsibilities, alarm system management, and store condition assessments
- Provides exceptional customer service, fostering positive guest relations through warm interactions and proficient telephone etiquette
- Maintains adherence to food safety and sanitation regulations, while accommodating special dietary needs during food preparation and service.
Cashier/Order Fulfillment
Harris Teeter
High Point, NC
04.2020 - 02.2021
- Managed point-of-sale transactions, ensuring accurate scanning and manual cost inputs while handling diverse payment methods including checks, cards, and electronic benefits transfers
- Executed online order fulfillments, demonstrating product expertise and customer service skills by offering appropriate product substitutions as needed
- Enhanced customer engagement by making informed suggestions for additional purchases and introducing new product offerings.
Team Member
Cook-Out
High Point, NC
07.2019 - 04.2020
- Managed a multi-faceted service role that involved operating advanced food service equipment to deliver quality meals across various platforms including dine-in and drive-thru operations
- Addressed and resolved customer concerns promptly, employing effective communication skills to enhance the overall customer experience
- Upheld meticulous attention to detail, contributing to a decrease in product returns through vigilant quality control and service practices.
Education
Associate of Applied Science - Surgical Technology
Guilford Technical Community College
Jamestown, NC05-2027
High School Diploma, General Education -
Southwest Guilford High School
06.2021
Skills
- Customer Service
- Retail Operations
- Time Management
- Problem Resolution
- Creative Thinking
- PC/Mobile Device Knowledge
- Contactless Customer Interaction
- Written and Verbal Communications
- Multitasking
- Attention to Detail
- Customer Engagement
- Verbal and written communication
- Product Promotion
Timeline
Crew Member
Panda Express
07.2023 - Current
Assistant Manager
Duck Donuts
02.2021 - 07.2023
Cashier/Order Fulfillment
Harris Teeter
04.2020 - 02.2021
Team Member
Cook-Out
07.2019 - 04.2020
Associate of Applied Science - Surgical Technology
Guilford Technical Community College
High School Diploma, General Education -
Southwest Guilford High School