Michaela Brubaker
Stratford,WI
Summary
Detail-oriented administrative professional with a strong focus on process improvement and team support. Proven ability to enhance workflow efficiency and maintain organized office operations.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Hawkins Ash CPAs, LLP
Marshfield, Wisconsin
02.2023 - Current
- Coordinated scheduling for meetings, appointments, and client consultations.
- Managed office communications and correspondence with clients and team members.
- Organized and maintained filing systems for client documents and records.
- Welcomed visitors at front desk, providing assistance and information. in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Supported team members with administrative tasks to improve workflow efficiency.
- Maintained office supplies inventory and ordered necessary materials.
- Assisted in preparing tax documents and financial reports for clients.
- Implemented process improvements to enhance the administrative functions of the firm.
Customer Service Representative Team Lead
Nelson-Jameson, Inc.
Marshfield, Wisconsin
09.2014 - 02.2023
- Handled complex customer inquiries and escalated issues.
- Cross-trained staff members, resulting in an increase in customer satisfaction ratings.
- Implemented process improvements to streamline customer service workflows.
- Trained new staff on company policies and customer service standards.
- Developed training materials to enhance team skills and knowledge.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
- Encouraged open communication between team members about best practices for handling difficult customers.
- Acted as liaison between management and customers when needed.
Education
High School Diploma -
Pittsville High School
Pittsville, WI01-2008
Skills
- Document management
- Scheduling coordination
- Office management
- Process improvement
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
Timeline
Administrative Assistant
Hawkins Ash CPAs, LLP
02.2023 - Current
Customer Service Representative Team Lead
Nelson-Jameson, Inc.
09.2014 - 02.2023
High School Diploma -
Pittsville High School