Michael A GRANO
Staten Island,NY
Summary
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Staten Island, NY
04.2023 - 04.2024
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Maintained detailed records of employee attendance and leave requests.
- Analyzed data to identify areas of improvement within the department.
- Collaborated with other departments to coordinate activities and resolve issues.
Office Manager
Action Lock & Key
Staten Island, NY
01.2022 - 02.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
Key Holder Supervisor
Shoe Dept. Encore
Staten Island, NY
06.2019 - 07.2021
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Coordinated with other departments to ensure smooth operations.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2019
Skills
- Growth planning
- Process and procedure development
- Stock management
- POS systems operations
- Workplace Safety
- Recovery management
- Stockroom Organization
- Leadership skills
- Problem-Solving
- Performance Improvement
- Customer Relations
- Sales Growth
Accomplishments
- 2019 IBEW Scholarship Winner
Timeline
Department Supervisor
Lowes Home Improvment
04.2023 - 04.2024
Office Manager
Action Lock & Key
01.2022 - 02.2023
Key Holder Supervisor
Shoe Dept. Encore
06.2019 - 07.2021
High School Diploma -
Tottenville High School