Michaela Macy
North Miami,FL
Summary
Proven to excel in customer service and problem-solving, I enhanced guest experiences at The Ritz Carlton Residence Sunny Isles by swiftly addressing their needs with empathy and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Concierge
The Ritz Carlton Residence Sunny Isles
08.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Busser
Vino Loco
01.2023 - 07.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Hostess
Farlow's On The Water
01.2020 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Lemon Bay High School
Englewood, FL05.2021
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
Timeline
Concierge
The Ritz Carlton Residence Sunny Isles
08.2023 - Current
Busser
Vino Loco
01.2023 - 07.2023
Hostess
Farlow's On The Water
01.2020 - 01.2023
High School Diploma -
Lemon Bay High School
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