Michaela Rice
North Collins,NY
Summary
Proactive and adaptable professional with a diverse background in customer service roles. Known for quick learning and effective communication, contributing to improved service delivery and customer loyalty.
Overview
5
5
years of professional experience
Work History
To Go Specialist
Olive Garden
Blasdell, NY
12.2024 - Current
- Managed order preparation for accurate and timely delivery to guests.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Coordinated with kitchen staff to ensure high-quality food presentation and packaging.
- Streamlined order processing to enhance efficiency during peak hours.
Apparel Sales Associate
Dicks Sporting Goods
Orchard Park, NY
10.2022 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained in-depth knowledge of merchandise and promotions to drive sales.
- Collaborated with team members to ensure optimal store presentation and inventory management.
- Processed transactions accurately and efficiently using point-of-sale systems.
Shift Leader
Dairy Queen
Eden, NY
02.2021 - 02.2023
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored new staff on customer service protocols and food safety standards.
- Implemented inventory management strategies to reduce waste and maintain stock levels.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
Bachelor of Science - Human Services
Hilbert College
Hamburg, NY05-2026
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Goal oriented
- Complaint resolution
- Leadership Skills
- Communication Skills
Timeline
To Go Specialist
Olive Garden
12.2024 - Current
Apparel Sales Associate
Dicks Sporting Goods
10.2022 - 12.2024
Shift Leader
Dairy Queen
02.2021 - 02.2023
Bachelor of Science - Human Services
Hilbert College