Michaela Rozmarynowski
mankato
Summary
Leasing professional with robust background in managing leasing operations and tenant interactions. Known for effective lease negotiation and contributing to high occupancy rates. Reliable team player who adapts to evolving industry demands, with strengths in communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Campus Advantage / Yugo USA
Mankato, MN
11.2024 - Current
- Managed leasing operations, ensuring timely processing of applications and renewals.
- Developed and maintained positive relationships with residents to enhance community satisfaction.
- Assisted in marketing strategies to promote available units and attract potential tenants.
- Coordinated property tours, showcasing amenities and addressing prospective tenant inquiries.
- Monitored lease compliance, identifying issues and implementing corrective measures as needed.
- Conducted market analysis to optimize rental rates and improve occupancy levels.
- Facilitated communication between management and residents, resolving conflicts efficiently.
- Trained team members on leasing procedures and customer service best practices.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Leasing Agent
Greystar Property Management
Mankato, MN
03.2020 - 09.2022
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Processed lease applications, ensuring compliance with company policies and local regulations.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Collaborated with marketing team to develop promotional materials driving occupancy rates.
- Coordinated move-in and move-out processes, ensuring seamless transitions for residents.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Education
High School Diploma -
Le Center High School
Le Center, MN05-2012
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Report writing
- Department planning
- Negotiation expertise
- Fair housing laws
- Social media marketing
- Event planning
- Department oversight
Timeline
Leasing Manager
Campus Advantage / Yugo USA
11.2024 - Current
Leasing Agent
Greystar Property Management
03.2020 - 09.2022
High School Diploma -
Le Center High School