Results-oriented General Manager with over eight years of experience in high-volume restaurant operations. Expertise in staff training, problem-solving, and inventory control enables the delivery of exceptional customer service and improved team performance.
Work History
General Manager
8 Years 11 Months
MOD Pizza | Broomfield, Colorado | 10.2017 - Current
Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Set customer service standards and support consistent guest satisfaction.
Resolved customer complaints quickly while maintaining high service standards.
Coordinated staff scheduling, training, and performance reviews to enhance team efficiency.
Trained employees on duties, policies, and procedures.
Created schedules and monitored payroll to stay within budget.
Developed team-building activities that fostered collaboration and strengthened the work environment.
Monitored inventory levels and used control measures to reduce waste and maintain stock availability.
Implemented inventory controls to maintain stock levels and minimize waste.
Tracked monthly sales and compiled reports to inform business development planning.