Michalene Arrigo
Chickamauga,GA
Summary
Proven Customer Service Representative at The Home Depot, adept in conflict resolution and detail-oriented tasks. Excelled in managing over 100 daily customer interactions, ensuring satisfaction through effective problem-solving and empathetic communication. Trained new hires, highlighting a blend of self-motivation and teamwork. Achievements include driving process improvements and maintaining a clean, organized workspace.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot
08.2019 - Current
- Manage in-person and telephone complaints and requests from more than 100 customers daily.
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
- Tracked all customer communications to ensure account accuracy and followed up on purchases as needed
- Coordinate with retail associates to organize product inventory, address customer issues, and identify opportunities to drive process improvements
- Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
- Provide training to new hires on SOPs, customer service best practices, and products
Education
High School Diploma -
Lewis County High School
Hohenwald, TN05-2006
Skills
- Detail Orientated
- Conflict Resolution
- Able to work in fast paced environments and balancing multiple tasks
- Self-motivated and a team player
- Values punctuality and dependability
- Problem solving
- Keeping workspace clean and organized
Accomplishments
Homer Badge and Vice President Award Management March 2024
I aquired this for giving your customers an excellent shopping experience.
As well as I received this rare award when I went above and beyond for a customer who started off having a “nightmare experience” with Home Depot. I was able to calm the customer and troubleshoot the situation to turn it into a superb experience for her. She was so pleased that she contacted corporate about the fabulous experience she had and the Vice President presented me with this award for my dedication to the company and the customer.
Homer Badge Management April 2022
Going above and beyond for customers.
Homer Badge Management February 2022
Always giving great sustomer service.
Homer Badge Management January 2022
Staying to cover when there was a lot of call outs at the Service Desk.
Homer Badge Management December 2021
Always giving great customer service with our online sats.
Homer Badge Management September 2021
Stepping up and covering for my fellow associates when we had our closing shift associate call out so I stayed 2 hours late.
Homer Badge Department Supervisor August 2021
I recevied this award for Service Desk associate of the month.
Software
Microsoft Office
Microsoft Excel
Interests
While not at work I do also have several crafts that I indulge in To help me relax I crochet and knit, I self taught myself while I was a stay at home mom and wife In the time of being a stay at home mom and wife I also started learning to work with epoxy crafts I also love to read
Timeline
Customer Service Representative
The Home Depot
08.2019 - Current
High School Diploma -
Lewis County High School
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