Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micharlenta Williams

Atlanta,GA

Summary

Result-driven Sales Specialist recognized for high productivity and efficient task completion. Skilled in customer relationship management, strategic planning, and market analysis which facilitate successful sales initiatives. Excel in negotiation, communication, and problem-solving to meet and exceed targets while building long-term client relationships.

Overview

12
12
years of professional experience

Work History

Sales Specialist

Lowes Home Improvment
Gainesville, GA
06.2018 - Current
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit their needs and preferences.
  • Exceeded and increased monthly sales goals by 30-50%
  • Maintained product knowledge to assist and educate customers on options available.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Front End Coordinator

TJX Companies
Mount Dora, FL
03.2014 - 06.2018
  • Provided expert service when greeting customers, answering phone calls, and handling issues.
  • Trained or instructed employees in job duties or company policies or arranged for training to be provided.
  • Successfully oversaw and handled all merchandising and maintenance for the front end.
  • Designed employee work schedules to address complete operational needs.

Distribution Team Leader

Thred Up Inc.
Duluth, GA
01.2017 - 02.2018
  • Inspected apparel and accepted it into inventory based on ThredUp's high standards regarding condition, brand, and sizing.
  • Interacted, in a professional manner, with supervisors, ThredUp management, technical experts, and peers.
  • Communicated appropriately regarding work issues, concerns, and when asking questions individually, or in a group situation.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

Sales Lead

Banana Republic
Tampa, FL
02.2013 - 03.2014
  • Addressed customer concerns and issued refunds.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Contributed to the design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05-2027

Skills

  • Customer service
  • Visual merchandising
  • Sales strategies
  • Digital marketing
  • Team leadership
  • Project management
  • Sales software proficiency
  • Customer experience enhancement
  • Employee training
  • Conflict resolution

Timeline

Sales Specialist

Lowes Home Improvment
06.2018 - Current

Distribution Team Leader

Thred Up Inc.
01.2017 - 02.2018

Front End Coordinator

TJX Companies
03.2014 - 06.2018

Sales Lead

Banana Republic
02.2013 - 03.2014

Associate of Science - Business Administration

Southern New Hampshire University

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