Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Micheel Hernandez

Dallas

Summary

At Jefferson Dental, I excelled as a Treatment Coordinator, significantly boosting case acceptance rates through effective treatment presentations and financial planning. My expertise in dental insurance and patient care coordination, combined with exceptional organizational skills, ensured high patient satisfaction and streamlined office operations. Specialties include arranging financial agreements, scheduling restorative treatments, managing various secretarial duties, communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.

Overview

2
2
years of professional experience

Work History

Treatment Coordinator

Jefferson Dental
02.2023 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.

Education

High School Diploma -

Skyline High School
Dallas Tx
06-2021

Skills

  • Appointment Scheduling
  • Knowledge of dental insurance
  • HIPAA Compliance
  • Office Administration
  • Dental knowledge
  • Insurance Verification
  • Patient Care Coordination
  • Treatment Planning
  • Organizational Skills

Languages

English
Spanish

Timeline

Treatment Coordinator

Jefferson Dental
02.2023 - Current

High School Diploma -

Skyline High School
Micheel Hernandez