Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Michel Maloka

Fort Worth,TX

Summary

Dynamic and results-oriented travel and sales professional with a strong background in customized itinerary planning, client relationship management, and strategic sales execution. Gained hands-on experience at BWJ Travel, where I specialized in crafting personalized travel experiences that consistently exceeded client expectations and enhanced customer loyalty.

Proven track record of driving revenue growth, surpassing sales targets, and implementing effective negotiation and consultative selling techniques. Skilled in aligning travel and sales strategies with client needs, while maintaining meticulous attention to detail and delivering outstanding customer service.

Highly adaptable and team-focused, with expertise in project management, cross-functional coordination, and strategic planning. Recognized for excellent communication skills, strong analytical thinking, and a proactive, problem-solving mindset. Committed to consistently delivering high-impact results and fostering long-term business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Travel Agent

BWJ Travel
12.2023 - 06.2025
  • Designed customized travel itineraries based on client preferences and budget constraints.
  • Researched and booked flights, accommodations, and activities using industry-leading booking systems.
  • Provided expert advice on travel regulations, insurance options, and destination highlights to clients.
  • Managed client relationships through effective follow-ups and personalized service to ensure satisfaction.
  • Coordinated group travel arrangements, including logistics for transportation and accommodations for multiple travelers.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Salesperson

Horizon Payments
01.2022 - 11.2023
  • Developed strong relationships with clients to enhance customer satisfaction and retention.
  • Conducted product demonstrations to effectively showcase features and benefits to potential customers.
  • Managed sales pipeline using CRM software to track leads and customer interactions efficiently.
  • Executed targeted marketing strategies that increased lead generation and conversion rates.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Amazon Associate

Amazon.Inc
12.2020 - 12.2021
  • Assisted in managing inventory levels to ensure efficient stock availability.
  • Supported daily operations by coordinating order processing and fulfillment activities.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Maintained accurate records of shipments and deliveries using warehouse management systems.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

No Degree - Accounting And Finance

University of West Los Angeles
Los Angeles, CA
06-2021

Associate of Arts - Business Administration And Management

San Jacinto College
Pasadena, TX
12-2020

No Degree - Business Administration And Management

Essex County College
Newark, NJ
01-2018

Skills

  • Itinerary planning

  • Travel industry expertise

  • Travel arrangements

  • Customer service

  • Business development

  • Sales strategy development

  • Sales management

  • Attention to detail

  • Computer skills

  • Time management

  • Leadership qualities

  • Decision-making

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created elaborate destination wedding travel packages to boost company sales.

Certification

  • Generative AI at SAP Certificate
  • CTA - Certified Travel Associate
  • CTC - Certified Travel Counselor

Timeline

Travel Agent

BWJ Travel
12.2023 - 06.2025

Salesperson

Horizon Payments
01.2022 - 11.2023

Amazon Associate

Amazon.Inc
12.2020 - 12.2021

No Degree - Accounting And Finance

University of West Los Angeles

Associate of Arts - Business Administration And Management

San Jacinto College

No Degree - Business Administration And Management

Essex County College

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Michel Maloka