Michele Diggs
Waldorf,MD
Summary
Hardworking employee enthusiastic about learning the service center inside and out. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
22
22
years of professional experience
Work History
Account Manager
Cultivating Hope Counseling
02.2023 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recorded accurate and efficient records in customer database.
Driver
First Transit
05.2012 - 06.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Customer Service Representative
Alorica Work From Home
11.2011 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Retail Sales Consultant
AT&T Wireless
Greenbelt, MD
08.2007 - 05.2011
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Conducted regular product demonstrations, increasing interest in featured items.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
Bookkeeper
Home Depot
09.2002 - 08.2004
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Skills
- Time Management
- Punctual and Reliable
- Customer Service
- Patience and understanding
- Multitasking Abilities
- Self Motivation
Timeline
Account Manager
Cultivating Hope Counseling
02.2023 - 10.2024
Driver
First Transit
05.2012 - 06.2018
Customer Service Representative
Alorica Work From Home
11.2011 - 12.2017
Retail Sales Consultant
AT&T Wireless
08.2007 - 05.2011
Bookkeeper
Home Depot
09.2002 - 08.2004