Senior Administrative Assistant
Michele Hanlan
RT Financial
Wichita,KS
21
Years of experience
6
years of post-secondary education
Dynamic professional with extensive experience as a Senior Administrative Assistant at Larned State Hospital and Receptionist roles, showcasing exceptional organization and communication skills. Excelled in client relations and data management, significantly enhancing office efficiency and confidentiality. Proven adaptability and commitment to excellence, fostering positive client experiences and streamlining operational procedures.
Work History
Senior Administrative Assistant
7 Months- Coordinated executive calendars, meetings, and travel arrangements with accuracy and discretion.
- Prepared correspondence, reports, and presentations using Microsoft Office and shared drive systems.
- Managed incoming calls, emails, and requests, routing priorities to appropriate stakeholders.
- Maintained organized filing systems, records, and confidential documents for efficient retrieval.
Executive Assistant
1 Year 9 Months- Handled confidential and sensitive information with discretion and tact.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated confidential communications, maintaining discretion while routing sensitive information appropriately.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Senior Administrative Asst - Psychiatric Scribe
6 Months- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Executive Assistant
2 Years 3 Months- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved office processes by standardizing administrative workflows and strengthening executive support efficiency.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Updated and maintained confidential databases and records.
- Improved document management and accessibility with creation of centralized digital repository.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Senior Administrative Assistant
5 Years 2 Months- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
- Managed filing system, entered data and completed other clerical tasks.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Coordinated executive calendars, meetings, and travel arrangements with accuracy and discretion.
Deputy - Customer Service
1 Year 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Science - Psychology
Bachelor of Fine Arts - Art - Interior Design With An English Minor
High School Diploma
Skills
Proficient in Microsoft office
Executive support experience
Project coordination expertise
Expert time management
Confidentiality and discretion
Travel coordination
High-level multitasking
Calendar management mastery
Timeline
Butler Community College
Associate of Science from Psychology
06.2024 - CurrentRead More
Senior Administrative Assistant
RT Financial
04.2022 - 11.2022Read More
Executive Assistant
Breakthrough
06.2019 - 03.2021Read More
Senior Administrative Asst - Psychiatric Scribe
Larned State Hospital
09.2017 - 03.2018Read More
Executive Assistant
Breakthrough
05.2015 - 08.2017Read More
Senior Administrative Assistant
City of Wichita
03.2003 - 05.2008Read More
Deputy - Customer Service
Sedgwick County Register of Deeds
01.2002 - 03.2003Read More
Maize SR High School
High School Diploma
08.1990 - 05.1994Read More
Fort Hays State University
Bachelor of Fine Arts from Art - Interior Design With An English Minor
Read More
"You are never too old to be what you might have been."
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Current typing speed is 89wpm with 96% accuracy.
- Documented and resolved a co-worker's struggle to learn Microsoft 365, in which I spent time teaching her each program associated with the software which led to higher productivity on her part.
- Experienced in both medical and non-medical transcription.