Michele Hanlan
Wichita,KS
Summary
Dynamic professional with extensive experience as a Senior Administrative Assistant at Larned State Hospital and Receptionist roles, showcasing exceptional organization and communication skills. Excelled in client relations and data management, significantly enhancing office efficiency and confidentiality. Proven adaptability and commitment to excellence, fostering positive client experiences and streamlining operational procedures.
Overview
30
30
years of professional experience
Work History
Receptionist
Breakthrough/Episcopal Social Services
06.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Senior Administrative Asst. - Psychiatric Scribe
Larned State Hospital
09.2017 - 03.2018
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Receptionist/Mentor Coordinator
Breakthrough/Episcopal Social Services
05.2015 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Associate of Science - Pre-Nursing
Butler Community College
El Dorado, KS05-2027
Bachelor of Fine Arts - Art - Interior Design With An English Minor
Fort Hays State University
Hays, KS05-2001
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Adaptability
Timeline
Receptionist
Breakthrough/Episcopal Social Services
06.2019 - 03.2021
Senior Administrative Asst. - Psychiatric Scribe
Larned State Hospital
09.2017 - 03.2018
Receptionist/Mentor Coordinator
Breakthrough/Episcopal Social Services
05.2015 - 08.2017
Associate of Science - Pre-Nursing
Butler Community College
Bachelor of Fine Arts - Art - Interior Design With An English Minor
Fort Hays State University
Quote
You are never too old to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Current typing speed is 89wpm with 96% accuracy.
- Documented and resolved a co-worker's struggle to learn Microsoft 365, in which I spent time teaching her each program associated with the software which led to higher productivity on her part.
- Experienced in both medical and non-medical transcription.
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