Michele Mcadams
220 Smokey Mt Dr,PA
Summary
Dynamic and adaptable professional with a proven track record at Springhill Suites By Marriott, enhancing guest satisfaction and resolving issues with empathy and efficiency. Excelled in mentoring and improving team performance at Wingate Hotel, demonstrating exceptional customer service and problem-solving skills. Skilled in multitasking and fostering professional growth, I bring a proactive attitude to meet and exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Concierge
Springhill Suites By Marriott
03.2017 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Executive Housekeeper
Wingate Hotel (Hampton Hotel)
04.2006 - 01.2016
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
Education
High School Diploma -
LV Rams
New Florence, PA06-1997
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
Timeline
Concierge
Springhill Suites By Marriott
03.2017 - Current
Executive Housekeeper
Wingate Hotel (Hampton Hotel)
04.2006 - 01.2016
High School Diploma -
LV Rams
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