Michelle Bettes

-Monitored payments due from clients and promptly contacted clients with past due payments.

-Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

-Managed, scheduled and coordinated office functions and activities for employees.

-Handled scheduling and managed timely and effective allocation of resources and calendars.

-Implemented and maintained company protocols to facilitate smooth daily activities.

-Elevated customer satisfaction ratings by promptly resolving client and case issues.

-Coordinated office operations to secure efficiency and compliance with company policies.

-Remained calm and professional in stressful circumstances and effectively diffused tense situations.

-Delegated work to staff, setting priorities and goals.

-Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

-Completed thorough opening, closing and shift change functions to maintain operational standards each day.

-Assigned work and monitored performance of project personnel.

-Data entry

-Answering multi line phone system

-Pushed for operational changes which resulted in cost savings

-Assisted Customers with technical troubleshooting and problem solving for installed equipment and systems.

-Excellent attention to detail and organizational skills

-Oversaw each department to make sure each project moved along in a timely manner.

-Answered member questions about products and services.

-Processed cash and check deposits every day

-Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.

-Helped members resolve account problems and navigate internal systems to handle routine needs.

-Enhanced member relationships by providing excellent service during each interaction.

-Reviewed new account applications to verify eligibility of prospective members.

-Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

-Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

-Assisted members with loan process for vehicles, personal loans and credit cards.

-Open and closed accounts

-Maintained knowledge of company products and services to promptly resolve complaints and concerns.

-Assisted staff with resolving complex customer issues and implementing targeted solutions.

-Provided day-to-day leadership to cultivated environment that exemplified company values.

-Answered phone calls and responded to questions and concerns.

-Addressed customer inquiries to increase customer satisfaction ratings.

-Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.

-Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfactions.

-Evaluated employee job performance and motivated staff to improve productivity.

-Set clear expectations and helped employees pursue optimal paths for achieving each target.

-Assessed team member performances by delivering on-on-one coaching to promote better service.

-Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

-Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

-Interviewed, hired and trained staff to meet company objectives.

-Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

-Provided professional, friendly, and engaging service on a consistent basis.

-Maintained a high level of morale and teamwork on the production floor through frequent communication with 35 employees.

-Worked closely with Postmaster in changing job assignments and schedules to keep up with changing business needs, employee knowledge and customer expectations.

-Safety enforcement

-Timekeeping

-Scheduling

-Worked closely with the union and labor relations in handling grievances

-Handled discipline

-Distribute and manage mail

-Print daily reports and over with employees and discuss expectations.

-Gave weekly stand ups to employees regarding changes and/or safety.