Michelle Bravo
Miami,FL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Five Guys. Expert in cash handling and adept at resolving customer complaints, ensuring brand loyalty. Skilled in employee training, I've significantly improved retention rates and financial transaction accuracy.
I’m great with communicating with my team in order for us to get the job done. I’m very organized with my work and cleanliness. Fast oriented.
Overview
5
5
years of professional experience
Work History
Shift Leader Manager
Five Guys
07.2019 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
Education
A.S - Nursing
Miami Dade College
Kendall, FLSkills
- Cash handling
- Customer Service
- Team Management
- Employee Training
Timeline
Shift Leader Manager
Five Guys
07.2019 - Current
A.S - Nursing
Miami Dade College
Similar Profiles
Syed Kawsain Al-HaqueSyed Kawsain Al-Haque
Crew Member at Five GuysCrew Member at Five Guys
Carl ParkosCarl Parkos
Crew Team Member at Five GuysCrew Team Member at Five Guys
Morgan PointerMorgan Pointer
Associate at Five GuysAssociate at Five Guys
William RichesWilliam Riches
Shift manager at Five GuysShift manager at Five Guys
Mariela Cabrera FrometaMariela Cabrera Frometa
Registered Nurse at Saint Anne’s Nursing CenterRegistered Nurse at Saint Anne’s Nursing Center