MICHELLE BROWN
La Mesa,CA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Clerk
United States Probation
09.2022 - Current
- Enters client data into PACTS.
- Receives email notifications from District Court and creates new referral assignments for PSRs, CHRL, etc.
- Uploads hard copy and electronic Statement of Reasons after completing section with defendant personal information.
- Monitors in-house ECF folder for incoming judgments and uploads information into PACTS.
- Creates prison facility schedules daily and emails schedules to facilities.
- Uploads AUSA files and notifies division when complete.
- Merges magistrate docket numbers into criminal docket number.
- Scans mail and uploads documents into PACTS and notifies Officer.
Clerical Support
AT&T
04.2003 - 03.2022
- Worked FOR Office of the President for Appeals and Escalations Departments as an Order Writer/Administrative Assistant
- Distributed emails to employees, composed Statement of Accounts via Excel spreadsheet for customers, assigned cases to caseworkers, complied daily reports for management, gave credit on long distance accounts, fixed orders to provide service to residential customers, and approved customer's applications for Lifeline program.
Maintenance Administrator
AT&T
09.2002 - 04.2003
- Worked in a Business Repair call center taking calls for customers that had issues with their phone lines
- Tested lines for problems, called our Central Offices to have a frame technician check for problems and processed repair tickets for dispatch to a customer's location.
Maintenance Administrator
AT&T
09.2000 - 09.2002
- I dispatched technicians into our Central Offices on the graveyard shift to perform scheduled maintenance and address issues with our frame, called out management when necessary for critical issues or outages.
Directory Assistance Operator
AT&T
12.1992 - 09.2000
- Took calls in a busy call center to provide customers with requested phone numbers
- Held the title of Service Assistant, which took over calls from operators that were having trouble finding numbers or had an upset customer
- Performed management duties as an In-Charge where I kept track of operator's schedules, took callouts and process vacation and appointment time.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.1988
Skills
- Data Entry and 10-Key
- Information Processing
- Update Records
- File and Database Management
- Verbal and Writing Communication
- Mail Processing
- Email Correspondence
- Scanning
Additional Information
- I volunteered as the Treasurer for 4 years in my local little league and performed several accounting functions. I maintained a yearly budget for all the board members on an Excel spreadsheet. I collected monies from the snack bars daily, counted and deposited to leagues bank accounts. Worked in QuickBooks to keep accounts payable and receivables. Paid bills, balanced bank accounts, prepared reports for monthly board meetings and prepared reports for annual taxes.
Timeline
Clerk
United States Probation
09.2022 - Current
Clerical Support
AT&T
04.2003 - 03.2022
Maintenance Administrator
AT&T
09.2002 - 04.2003
Maintenance Administrator
AT&T
09.2000 - 09.2002
Directory Assistance Operator
AT&T
12.1992 - 09.2000
High School Diploma -
Mira Mesa High School
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