Michelle Buckley
Bolingbrook,Illinois
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Mavis Tire
05.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
General Manager
Wendys Restaurant
11.2018 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
GED -
Oak Lawn Community High School
Oak Lawn, IL08.1993
Skills
- Product and Service Sales
- Microsoft Windows
- Business Management Principles
- Time Management
- Accurate Cash Handling
- Customer Service
- Staff Management
- Inventory Management
- Employment Law
- Shift Checklists
- Staff Training
- Google Docs
- Microsoft Office
- Store Opening and Closing Procedures
- Cost Management
- Financial Forecasting
- Microsoft Outlook
- Order Management
- Microsoft Internet Explorer
- Microsoft Excel
- Maximizing Profitability
- Goals and Performance
- Sales Activities
- Team Leadership
- Microsoft Access
- Sales Expertise
- Intuit QuickBooks
- Employee Motivation
- Store Displays
- Work Planning and Prioritization
- Service-Orientation
Timeline
Store Manager
Mavis Tire
05.2023 - Current
General Manager
Wendys Restaurant
11.2018 - 05.2023
GED -
Oak Lawn Community High School