Michelle Caballero
Houston,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Canes Chicken Fingers. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and problem-solving, with a commitment to maintaining high standards of quality and safety. Recognized for leadership in training new team members and promoting a positive work environment. Great with kids and being able adapt to their learning styles and able to meet their needs when necessary.
Overview
2
2
years of professional experience
Work History
Crew Member
Canes Chicken Fingers
Houston, TX
11.2024 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment and maintained cleanliness to adhere to health and safety standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Monitored food quality and freshness, reporting any issues to management for immediate action.
- Participated in inventory management by restocking supplies and organizing storage areas effectively.
- Engaged with customers to promote special offerings, enhancing overall dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Lifeguard
ABP
Houston, TX
05.2024 - 09.2024
- Monitored pool areas to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Maintained cleanliness of facilities, ensuring a safe environment for patrons.
- Educated guests on pool rules and safety measures effectively.
- Collaborated with team members to conduct regular safety drills and training sessions.
- Demonstrated adaptability in high-pressure situations, maintaining composure during emergencies.
- Recorded incidents accurately, contributing to improved safety protocols and reporting procedures.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Swim Coach
GTST
Houston, TX
05.2024 - 07.2024
- Developed individualized training plans tailored to diverse swimmer skill levels.
- Monitored swimmers' progress and provided constructive feedback for improvement.
- Implemented safety protocols ensuring a secure training environment for all participants.
- Coordinated group practices, promoting teamwork and enhancing group dynamics.
- Trained assistants on coaching techniques and best practices for effective instruction.
- Conducted performance assessments to identify areas for skill enhancement and refinement.
- Led workshops on stroke techniques, improving overall team performance through targeted education.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
Education
High School Diploma -
James E Taylor High School
Houston, TX05.2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Attention to detail
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Verbal and written communication
- Leadership qualities
- Learning agility
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Canes Chicken Fingers
11.2024 - Current
Lifeguard
ABP
05.2024 - 09.2024
Swim Coach
GTST
05.2024 - 07.2024
High School Diploma -
James E Taylor High School