Michelle chartrand
Beaver Dam
Summary
Enthusiastic team player with experience in training and mentoring staff. Strong problem-solving abilities and attention to detail contribute to improved operational efficiency and customer satisfaction in the food service industry.
Dedicated professional delivering exceptional customer service, skilled in multitasking and teamwork. Proven ability to enhance dining experiences and support team productivity in fast-paced environments.
Detail-oriented individual with a strong commitment to safety and sanitation. Proven track record in maintaining high-quality standards while training new team members to ensure compliance with operational procedures.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's
840 Park Ave
09.2024 - 12.2025
- Delivered exceptional customer service during high-volume periods, ensuring positive dining experiences.
- Operated kitchen equipment efficiently to prepare food items according to safety standards.
- Collaborated with team members to maintain cleanliness and organization in workstations.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Managed cash register transactions accurately while maintaining proper handling of cash and credit payments.
- Ensured compliance with health and safety regulations during food preparation and service activities.
- Contributed to inventory management by restocking supplies and monitoring product freshness regularly.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
Delivery Associate
Food Pride
Beaver Dam, WI
01.2021 - 08.2024
- Prepared and packaged deli products according to quality and safety standards.
- Managed inventory levels, restocking supplies to meet customer demand efficiently.
- Operated slicing equipment and scales accurately to prepare customized orders for customers.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Trained new associates on deli procedures, promoting a culture of efficiency and teamwork.
Crew Member
McDonald's
1639n.spring St. Beaver Dam,WI
08.2021 - 12.2021
- Engaged with customers to address inquiries and resolve issues promptly, enhancing satisfaction levels.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Prepared products following restaurant, health, and safety standards and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to inventory management, minimizing food waste and controlling costs.
Crew Trainer
McDonald's
840 Park Ave Beaver Dam,WI
12.2018 - 06.2021
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations through regular inspections and staff training sessions.
- Implemented process improvements that increased efficiency in order preparation and delivery times.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Enhanced operational efficiency by training crew members on best practices for inventory management.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Temp Worker
Walmart
120 Francis Ln Beaver Dam,WI
10.2018 - 12.2018
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
Education
High School Diploma -
Moraine Park Technical College
Beaver Dam, WI11-1991
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Safe food handling
- Integrity and honesty
- Safety awareness
Timeline
Crew Member
McDonald's
09.2024 - 12.2025
Crew Member
McDonald's
08.2021 - 12.2021
Delivery Associate
Food Pride
01.2021 - 08.2024
Crew Trainer
McDonald's
12.2018 - 06.2021
Temp Worker
Walmart
10.2018 - 12.2018
High School Diploma -
Moraine Park Technical College