Michelle Donnellon
Summary
Territory Account Manager with a proven track record. Skilled in customer service and strategic partnerships, excel in problem-solving and organization, driving growth and enhancing client relationships through effective communication and a strong work ethic.
Overview
20
20
years of professional experience
Work History
Territory Account Manager
Koorsen Fire & Security
2023.03 - Current
- Manage and grow current and new accounts in Cincinnati and NKY
- Continuing Education quarterly with fire device inspections and NFPA
- Manage growth of territory of 20% first year
- Demonstrate code knowledge/safety accountability while performing Site Surveys and customer assessments
Territory Account Manager
Cintas
2015.03 - 2023.03
- Manage customer base of 8+ Cintas National Locations with upwards of 1M in sales
- Build strategic partnerships with customers and Cintas Location partners to achieve common goals
- Generate new business by networking and providing positive customer experiences
- Maintain and successfully execute the sales process from start to finish while utilizing sales software
- Maintain Gross profit 40% with Yearly Quota growth of 100K
- Aide in training new partners on processes and sales process
Customer Service Representative
Optimum Sleep Associates
2005.08 - 2015.03
- Maintained and developed CPAP Supply Program daily with over 20,000 Patients
- Quarterly, Weekly, and monthly scheduling of supplies with vendors and patients
- Phone follow-up calls for CPA installation and insurance compliance
- EOB notations with major carriers to enable payment for all CPA Equipment
Education
Bachelor of Arts - Sociology
University of Cincinnati
Cincinnati, OH1991-06
Associate of Arts - Business Administration
University of Cincinnati
Cincinnati, OH1989-06
Skills
- Customer Service
- Time Management
- Organization
- MIcrosoft Suite
- Communication
- Prioritization
- Team Player
- Problem Solver
- Positive Attitude
- Strong Work Ethic
Timeline
Territory Account Manager
Koorsen Fire & Security
2023.03 - Current
Territory Account Manager
Cintas
2015.03 - 2023.03
Customer Service Representative
Optimum Sleep Associates
2005.08 - 2015.03
Bachelor of Arts - Sociology
University of Cincinnati
Associate of Arts - Business Administration
University of Cincinnati