Michelle Duarte
Medford,OR
Summary
Dynamic team leader and customer service expert with proven multitasking and organizational skills honed at Burger King. Excelled in fast-paced environments, enhancing customer satisfaction and team efficiency. Adept at cash handling and safe food preparation, consistently maintaining high standards of cleanliness and safety. Demonstrated integrity and honesty, mentoring new staff to achieve excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
KFC
08.2024 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Shift Lead
Burger King
08.2022 - 05.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Crew
Taco Bell
11.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Deli Clerk
Little Pantry
05.2021 - 10.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Crew
Taco Bell
04.2020 - 11.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Grants Pass Highschool
Grants Pass, ORSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Self-discipline
- Cleaning and sanitizing
- Safe food handling
- Integrity and honesty
Certification
- OLCC certified,
- ServSafe Food Handler's Certification
Timeline
Crew Member
KFC
08.2024 - 11.2024
Shift Lead
Burger King
08.2022 - 05.2024
Crew
Taco Bell
11.2021 - 03.2022
Deli Clerk
Little Pantry
05.2021 - 10.2021
Crew
Taco Bell
04.2020 - 11.2020
High School Diploma -
Grants Pass Highschool
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