Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Felix

Selma,CA

Summary

Hard-working and reliable worker with strong background in running efficient cash register operations, stocking merchandise, and keeping areas neat and clean. Highly organized, proactive and punctual with a team-oriented and results-driven mentality focused on balancing customer needs.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Walmart
Selma, CA
10.2014 - 08.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Customer Service Merchandiser

Banana Republic
Fresno, CA
06.2007 - 09.2009
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Created presentation of merchandise to engage customers and help stimulate sales activity.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.

Loan Officer

RESourse
Fresno, CA
10.2005 - 04.2007
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Education

High School Diploma -

Selma High School
Selma, CA
06.1992

Skills

  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Customer Service
  • Multitasking
  • Courteous, with a strong service mindset
  • Teamwork and Collaboration
  • Medical knowledge

Timeline

Customer Service Associate

Walmart
10.2014 - 08.2023

Customer Service Merchandiser

Banana Republic
06.2007 - 09.2009

Loan Officer

RESourse
10.2005 - 04.2007

High School Diploma -

Selma High School

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Michelle Felix