Michelle Graham
Chattanooga,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Community Manager
Volunteer Properties
Chattanooga , TN
12.2022 - 04.2025
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Prepared detailed budgets and financial reports for properties.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Updated tenant and unit information to keep current in housing database.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Collected monthly assessments, rental fees, deposits and payments.
- Managed and oversaw operations, maintenance and administration of properties.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Drafted and monitored budgets for overall maintenance and operations.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Assistant Community Manager
Greystar Property Management
Chattanooga , TN
12.2020 - 10.2022
- Developed and enforced community guidelines to maintain a positive environment.
- Coordinated events for residents of the community.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Assisted with creating and implementing community outreach programs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Managed all social media platforms, growing the follower base.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Developed marketing materials for various projects within the community.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Conducted tours of vacancies with prospective tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Leasing Consultant
Elmington Property Management
Chattanooga , TN
07.2018 - 04.2020
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Ordered supplies and maintained an inventory of office equipment.
- Organized and maintained filing systems, both paper and electronic.
- Answered incoming calls in a timely manner and directed them appropriately.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Created expense reports, tracked invoices, and processed payments.
- Assisted with scheduling meetings and appointments for the office staff.
- Processed incoming invoices for payment in a timely manner.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Obtained scanned records and uploaded to database.
- Drafted professional business documents for various managers and executives.
- Greeted potential tenants and provided information about the property.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Updated resident data into property management software system daily.
- Conducted background checks on applicants.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained accurate records of correspondence with and from tenants.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Conducted informative and personalized tours, resulting in new leases.
- Contacted and followed up with tenants on renewal notices.
Education
Ooltewah High
Skills
- Financial reporting
- Budget management
- Lease negotiation
- Market analysis
- Financial management
- Fair housing compliance
- Eviction notices
- Occupancy management
- Maintenance scheduling
- Staff management
- Exceptional oral and written communication skills
- Team collaboration
- Conflict resolution
Timeline
Community Manager
Volunteer Properties
12.2022 - 04.2025
Assistant Community Manager
Greystar Property Management
12.2020 - 10.2022
Leasing Consultant
Elmington Property Management
07.2018 - 04.2020
Ooltewah High