Michelle Hambrick
Fresno,CA
Summary
Seasoned Property Manager with a proven track record at Boundless Management, enhancing tenant satisfaction and streamlining rent collection processes. Expert in property inspections and customer service, achieving high levels of tenant retention. Skilled in occupancy management and financial reporting, significantly improving property performance.
Overview
9
9
years of professional experience
Work History
Property Manager
Boundless Managment
Atlanta, GA
01.2020 - 08.2022
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Manager
Renters Warehouse
Atlanta, GA
08.2018 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Apartment Leasing Consultant
Ampro Property Managment
Atlanta, GA
01.2014 - 02.2018
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Skills
- Property Management
- Property Inspections
- Payment Collection
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Occupancy Management
- Administrative Support
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Financial budgeting and reporting
- Property Management Expertise
- Marketing and Advertising
- Preparing property agreements
Timeline
Property Manager
Boundless Managment
01.2020 - 08.2022
Property Manager
Renters Warehouse
08.2018 - 01.2020
Apartment Leasing Consultant
Ampro Property Managment
01.2014 - 02.2018