Michelle Hanna
SALEM,VA
Summary
Adept at navigating complex customer interactions, I honed my empathy and computer skills at Blue Ridge Cancer Care, managing calls for twelve branches with efficiency. My background includes enhancing process efficiency at General Electric, showcasing my ability to combine technical proficiency with exceptional service, underscoring my commitment to excellence in every task.
Overview
10
10
years of professional experience
Work History
PBX Operator
Lewis Gale Medical Center
Salem, VA
03.2025 - Current
- Operated multi-line phone system, ensuring efficient call routing and response times.
- Assisted patients and staff with inquiries, providing exceptional customer service.
- Maintained detailed records of incoming calls and messages for accurate tracking.
- Collaborated with medical personnel to prioritize urgent communications effectively.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Telephone Operator
Blue Ridge Cancer Care
Roanoke, Virginia
03.2024 - 01.2025
- Answered all incoming calls for twelve branches.
- Utilized positive language when speaking with customers during challenging situations.
- Identified opportunities for improvement in current processes and procedures related to telephone operations.
Switchboard Operator
Magellan Solutions
Salem, VA
06.2022 - 02.2023
- Provided efficient and courteous service to customers at all times. Between 300 and 600 calls daily.
- Announced codes for fires, code blues, and other extremely important disaster calls.
- Operated telephones, switchboard, intercoms, two-way radios, and public address systems.
Assembly and Wire Lead
General Electric
Salem, VA
02.2016 - 08.2016
- Worked closely with engineers to develop new processes that improved efficiency while maintaining quality control standards.
- Placed parts on circuit boards in accordance with workmanship standards.
- Utilized power drills, saws, crimpers, screwdrivers, pliers and other hand tools to assemble and install wires into components according to engineering drawings.
- Ensured work flowed properly and on time.
- Provided Employees with proper tools and materials to complete jobs.
- Completed forms in accordance with company procedure.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06-1986
Skills
- Front Desk Operations
- Empathy and patience
- Computer Skills
- Typing Skills
- Customer Service
Timeline
PBX Operator
Lewis Gale Medical Center
03.2025 - Current
Telephone Operator
Blue Ridge Cancer Care
03.2024 - 01.2025
Switchboard Operator
Magellan Solutions
06.2022 - 02.2023
Assembly and Wire Lead
General Electric
02.2016 - 08.2016
High School Diploma -
William Fleming High School