Michelle Harjo
Valentine,NE
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at McDonald's. Proven ability to multitask and maintain organization in fast-paced environments. Recognized for attention to detail and effective communication, ensuring customer satisfaction and compliance with health standards. Committed to fostering positive experiences and operational excellence.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
12
12
years of professional experience
Work History
Crew Member
McDonald's
Valentine, NE
08.2025 - 10.2025
- Delivered exceptional customer service in fast-paced environment
- Operated cash register, processed transactions accurately and efficiently
- Maintained cleanliness and organization of workstations and dining areas
- Collaborated with team members to ensure smooth operations during peak hours
- Followed health and safety guidelines to ensure safe working conditions
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Front Desk Night Auditor
Rosebud Casino
Rosebud, SD
09.2020 - 03.2021
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Processed financial transactions accurately, maintaining integrity of nightly reports.
- Assisted in resolving guest inquiries and concerns promptly to enhance customer satisfaction.
- Conducted nightly audits of hotel accounts and reconciled discrepancies for accuracy.
- Maintained cleanliness and organization of front desk area, promoting a welcoming environment.
Home Daycare Provider
Rosebud Child Care Program
Rosebud, SD
01.2018 - 03.2020
- Developed and implemented age-appropriate educational activities to enhance child development.
- Maintained a safe and nurturing environment for children, promoting social skills and emotional growth.
- Communicated effectively with parents regarding children's progress and daily activities.
- Organized daily schedules to ensure balanced playtime, learning, and rest periods for children.
- Collaborated with staff to improve operational procedures and enhance program effectiveness.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
Cashier
Kwik Stop
Benkelman, NE
05.2015 - 01.2016
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Certified Nursing Assistant
Sean Manor
Ponca City, OK
05.2013 - 02.2015
- Provided compassionate care to residents, ensuring comfort and dignity in daily living activities.
- Assisted nursing staff with patient assessments, contributing to comprehensive care plans and treatment protocols.
- Monitored vital signs and reported changes in patient conditions to nursing team for timely interventions.
- Educated residents and families on health management and wellness practices to promote independence.
Education
Bachelor of Arts - Human Services Mental Health
Sinte Gleska Universisty
Mission, SD08-2027
Associate of Arts - Human Services Mental Health
Sinte Gleska University
Mission, SD08-2024
GED -
Oglala Lakota College
Pine Ridge, SD04-1998
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Self-discipline
- Initiative and Self-motivation
- Verbal and written communication
- Resilience and persistence
- Positive company representation
- Health code compliance
Accomplishments
- Collaborated with team of eight in the development of life skills plans.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved conflicts between children which led to a healthier and safer environment.
Timeline
Crew Member
McDonald's
08.2025 - 10.2025
Front Desk Night Auditor
Rosebud Casino
09.2020 - 03.2021
Home Daycare Provider
Rosebud Child Care Program
01.2018 - 03.2020
Cashier
Kwik Stop
05.2015 - 01.2016
Certified Nursing Assistant
Sean Manor
05.2013 - 02.2015
Bachelor of Arts - Human Services Mental Health
Sinte Gleska Universisty
Associate of Arts - Human Services Mental Health
Sinte Gleska University
GED -
Oglala Lakota College